Refund and Returns Policy

1. General Overview

At cityfresh, we are committed to providing high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the product.

2.2. Condition of Items

• Items must be unused, in their original packaging, and in the same condition as when delivered.
• Products that are damaged, defective, or incorrectly shipped are eligible for a full refund or replacement, regardless of the 30‑day window, provided the issue is reported promptly.

2.3. Non‑Returnable Items

The following items cannot be returned or refunded:

• Perishable goods (e.g., fresh produce, prepared foods)
• Personal hygiene products that have been opened
• Gift cards or digital download codes

3. How to Initiate a Return or Refund

3.1. Contact Us

To start the process, please contact our support team:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486

Provide your order number, a brief description of the issue, and any supporting photos if applicable.

3.2. Return Authorization

Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us. Returns without an RMA number will not be processed.

4. Refund Processing

Once the returned item is received and inspected, we will notify you of the approval status. Approved refunds will be issued using the original payment method within 7‑10 business days. Shipping costs are non‑refundable unless the return is due to our error.

5. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Cover the cost of return shipping unless the return is a result of a defect or error on our part.

6. Legal Disclaimers

All refunds and returns are subject to applicable consumer protection laws. This policy does not affect any statutory rights you may have under local legislation.

We reserve the right to amend this Refund and Returns Policy at any time without prior notice. The most current version will always be available on the cityfresh website.